FAQ
Questions, answered.
Straight answers about pricing, process, payment, ownership and how we work. Cannot find yours? Ask us on WhatsApp.
Getting started
How do I start a project?
The quickest way is to pick a package in the shop and send your brief at checkout. You can also fill in the short brief on the Start a project page, book a free 30 minute call, or message us on WhatsApp. We reply within minutes during business hours.
Who is Bikographics?
Bikographics is a design, code and video studio in Harare, Zimbabwe. One team designs your brand, builds your website and systems, and makes your video, so everything fits together.
Do you work with clients outside Zimbabwe?
Yes. Our core markets are Zimbabwe and South Africa, and we work remotely with clients in the United States, the United Kingdom and around the world. Everything is priced and invoiced in USD.
What do you need from me to begin?
Your business name, what you do, who you sell to, any brands you admire, and your deadline. A few lines is enough. We ask follow-up questions on WhatsApp if we need more.
Can I talk to someone before I order?
Yes. Book a free 30 minute call from the Book a call page, or chat to us on WhatsApp. There is no pressure to buy.
What are your working hours?
Monday to Friday, 8:00 to 17:00 Central Africa Time (Harare). Messages sent outside those hours are answered the next working day.
Pricing and payment
How much does a logo cost?
Logos start at $15 for a flat and minimalist design, $25 for a logo redesign with custom colour branding, $50 for a premium logo and $55 for an abstract or 3D monogram logo. All prices are in USD.
How much does a flyer or poster cost?
Flyers, posters and e-flyers start from $15. You get an exact price once we see your brief.
How much does a website cost?
A one-page website starts from $80 and a full multi-page website from $150. Domain, hosting and business email are quoted separately.
How much does branding cost?
A full brand identity starts from $200 and includes your logo, colour palette and fonts, templates for your business and brand guidelines. Packaging design starts from $25.
How much do apps and systems cost?
LeyanPOS point of sale starts from $150, a custom app from $250, a WhatsApp bot from $300 and a CRM from $750. Hosting and support are quoted per system.
How much does a video cost?
Video starts from $50. The final price depends on length, shooting and animation, and we quote it on WhatsApp once we know what you need.
How much does digital marketing cost?
Digital marketing starts from $45 a month, billed monthly in advance. It covers social media content designed in-house, posting, and ad set-up and management.
What currency are your prices in?
USD. Every quote and invoice is in US dollars.
How can I pay?
Bank transfer, EcoCash USD, InnBucks, a card payment link or international transfer. Some orders can also be paid online at checkout.
Do I have to pay everything upfront?
On projects of $80 and above you pay a 50% deposit to start and the balance when you approve the final work. Smaller design jobs are paid in full upfront. Monthly services are billed monthly in advance.
Are your prices fixed?
Yes. Every project has a fixed scope and a fixed price that you agree before you pay. Prices marked from are starting prices. If your project needs more than the package covers, we agree the extra with you in writing before any work starts.
Process and delivery
How fast will I see first work?
First concepts arrive within 48 hours of an approved brief and a cleared deposit. That applies to logos, homepage designs and video cuts.
How long does a whole project take?
Most logos are final within one to two weeks. Websites, systems and videos depend on scope, and we confirm the timeline in your proposal before you pay.
How many revisions are included?
Two focused revision rounds are included in every project. If you want more, we quote them before the extra work starts.
How do we communicate during a project?
On WhatsApp, in one thread. Briefs, feedback, approvals and updates all live in the same place, so nothing gets lost in email.
What does the process look like?
You send a brief, we agree scope and a fixed USD price, you pay the deposit, we deliver first work in 48 hours, you request up to two rounds of refinements, and we hand over final files once the balance is paid.
What files will I receive?
For logos: colour, black and white versions in files ready for print and screen. For flyers and posters: print-ready files sized for local printers, plus versions for WhatsApp, Facebook and Instagram.
Ownership and rights
Do I own my logo?
Yes. Full ownership of the final design files transfers to you once the balance is paid.
Do I own my website or system?
You own your data and branding. For licensed platforms such as LeyanPOS, the platform is licensed to you for as long as your plan is active. Fully custom builds can be transferred to you outright.
Can you show my project in your portfolio?
We may show completed work in our portfolio and on social media unless you ask us not to in writing.
Are your designs original?
Yes. Every design is original and never built from templates.
Logos and branding
What is the difference between a logo and branding?
A logo is one asset. Branding is the whole system: colours, type, templates and rules, so everything you publish looks like it came from the same company.
Can you redesign my existing logo?
Yes. We keep what is worth keeping and fix what is not. Our redesign package also includes custom colour branding.
We already have a logo. Can you build the brand around it?
Yes, if the logo is strong enough. We will tell you honestly if it is not.
Do you design packaging and labels?
Yes. Packaging design starts from $25. Signage is quoted per job.
What is a 3D monogram logo?
A monogram is a logo built from your initials. Our abstract and 3D monogram option presents the mark with depth and finish, which looks great on signage, merchandise and social media.
Websites
Can I update my website myself?
Yes on full websites. We set up a simple editor and show you how to use it.
Can customers pay on my website?
Yes. We can add card payments, EcoCash and Paynow, quoted to your needs.
Is hosting included?
Domain, hosting and business email are quoted separately, so you only pay for what you need.
Will my website show up on Google?
Every site is built with SEO basics in place, including Google Business Profile set-up. Ranking also depends on your content and reviews, and we show you how to grow both.
Will my website work on phones?
Yes. Sites are designed mobile first and built to load in under 2.5 seconds on mobile.
What is included in every website?
A custom design with no templates, WhatsApp click-to-chat and a lead form, basic SEO and Google Business Profile set-up, and analytics so you know what is working.
Apps and systems
What kinds of systems do you build?
Point of sale, CRMs, WhatsApp bots, ordering and delivery platforms, and custom web or mobile apps built around how your business works.
Can I see a demo of a system?
Yes. Book a demo on WhatsApp from the Systems page and we will show you the system working.
Is hosting and support included in a system?
Hosting, support and changes after handover are quoted per system.
Can a system connect to the tools I already use?
Usually, yes. We confirm what is possible when we scope your project.
Will my team be trained?
Yes. Every system comes with training for your team.
Video and marketing
Do you shoot outside Harare?
Yes. Travel is quoted at cost.
Can you animate my logo?
Yes, as part of a video project.
What kind of videos do you make?
Short-form videos for Reels, TikTok and Status, product explainers and brand films, with script, motion graphics, captions and music in your brand look.
Do you design the social media content too?
Yes. Every post is designed in-house by the same team that builds brands.
Reviews and your data
Can I leave a review?
Yes, we would love that. Use the Leave a review page, or the personal link we send you after a project.
How do I unsubscribe from your emails?
Every email we send has an unsubscribe link at the bottom. One click and you are off the list.
How do you handle my personal information?
We only use your details to reply to you, deliver your work, send invoices and, if you agreed, send you updates. We do not sell your information. Read our privacy policy for the full detail.
No matching questions. Ask us on WhatsApp and we will answer within minutes in business hours.
Still have a question?
Ask us on WhatsApp and get a straight answer, usually within minutes in business hours.